Delete your account

Mi Flauta Dulce · Clave de Mi

You can delete your account yourself, from the app, in under a minute. No need to write to anyone or wait.

From the app

Open Mi Flauta Dulce and sign in.
Go to Settings (top right).
In the Account section, tap Delete account.
Confirm.

It is immediate and cannot be undone.

By email

If you can't sign in, write to info@clavedemi.com from your account email with the subject “Delete my account”. We do it within 30 days.

What is deleted

Your progress: levels, stars and badges.
Your profile and, if this was your only Clave de Mi app, also your sign-in account.

What is NOT deleted, and why

If you use other Clave de Mi apps with the same email, the sign-in account is kept for them; your Mi Flauta Dulce data does disappear. Deleting the account from one app cannot take another app's data with it.
Our backups are overwritten within 30 days at most. After that no trace remains.

If you bought Premium

The app stores no card or PayPal details. If the account is deleted completely, the purchase is deleted with it and cannot be moved to another account. If the sign-in account is kept because you use it in another Clave de Mi app, the purchase stays on that account and works again if you sign in to Mi Flauta Dulce with it. Stripe (or Google Play or the App Store, if you bought inside their app) keeps the payment record for as long as tax law requires.

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