Privacy policy
Hooptime (Tiempo Muerto in Spanish) · Last updated: November 13, 2026
In short: Hooptime stores what the coach records about their team (players, attendance, practices, games, ratings) so it is on their phone and on the phones of the other coaches of the same team. Nobody else sees it.
No ads, no analytics, no trackers, no profiling. We do not sell or share data.
Player data is entered by the coach, who decides what to record. Photo and date of birth are optional, and a photo may only be added with the consent of the player or their legal guardian.
Who is responsible
For your coach account: Clave de Mi, the data controller. Contact: info@clavedemi.com.
For player data: the coach or club that records it is the controller, and Hooptime stores it on their behalf (as a processor), only to provide them with the service. If you are a player or their legal guardian and want to access that data or have it deleted, ask the coach; you can also write to us and we will pass the request on.
What data we store and why
| Data | Purpose | Legal basis |
|---|---|---|
| Your email address and name (from Google or Apple) | To identify you when you sign in, so the other coaches of the team know who recorded what, and to send you service notices (for example, that your Premium trial is ending) in the language you choose in the app. | Performance of the service you request |
| Your teams and the invite code | So you can share the team with other coaches. | Performance of the service |
| Players: first name, last name, nickname and jersey number; optionally date of birth and photo | Taking attendance, recording minutes and following their progress. | Legitimate interest of the coach or club in organizing their team and, for the photo, the consent of the player or their legal guardian, which the coach declares they have obtained |
| Attendance, minutes played, monthly ratings from 1 to 10 and notes | Tracking the team’s progress on the court. | Same as above |
| Practices, drills, boards, games and results | Planning and running the season. | Performance of the service |
| If you buy the season pass: which team has it, who paid for it, until when, whether it renews and the payment reference (from Google Play, the App Store or Stripe) | Giving Premium to the whole team, renewing or removing it when due, letting you cancel it and handling a refund. | Performance of the purchase contract |
Your card details or payment account details never reach us: only the store or Stripe see them.
We do not collect location, contacts, advertising identifiers or device data. There are no third-party cookies and no analytics.
Who can see the data
Only the coaches of that team, who join with the code given to them by whoever created it. The team creator can change the code and remove another coach. Notes marked as private are only visible to the person who wrote them. Nothing is published or shared outside the team.
Who we work with
- Supabase: database and account system (servers in the European Union). This is where the data lives.
- Google and Apple: to sign in with your Google or Apple account. They only give us your email address and name.
- Anthropic: generates the AI drills (Claude model). It only receives what you choose for the drill (age group, focus areas, time, equipment, space and your notes for the AI) and the names of the team’s focus areas; never player data or your account. Do not put personal data in your notes for the AI.
- Hostinger: hosting of the web version.
- Resend: sends Hooptime’s emails (for example, the notice that your Premium trial is ending). It receives your email address, your name and the team name.
- Google Play and the App Store: if you buy the season pass in the app, they handle the payment; we do not see your card.
- Stripe: if you buy the season pass in the web version, Stripe handles the payment (card, Apple Pay or Google Pay). We do not see your card: we only know that the team has the pass, until when, whether it renews and the subscription reference. Stripe keeps the payment record as required by law. The terms of purchase on the web are in the terms of sale.
Data outside the European Union
Hooptime data is stored in the European Union. Some providers are based in the United States or may process data there: Anthropic (only what you choose to generate a drill, no personal data), Resend (your email address, your name and the team name, to send you notices), Google and Apple (when you sign in with their account or buy in their store) and Stripe (when you pay on the web; its European entity, Stripe Payments Europe, is in Ireland). These transfers are made with the safeguards of the GDPR: the EU-U.S. Data Privacy Framework or the European Commission’s standard contractual clauses.
What is stored on your phone
A copy of your teams’ data, so the app works without a signal in the gym, and your signed-in session. When you sign out, leave a team or delete your account, that copy is deleted from the phone.
How long
For as long as the team exists. A deleted player immediately loses their photo, date of birth, ratings and notes. A deleted team is removed entirely. Backups are overwritten within 30 days at most. The record of each payment is kept by the store or Stripe for as long as tax law requires.
Deleting your account
From the app: Settings → Account → Delete my account. You leave all your teams and your notes are deleted; in teams where you are the only coach, everything is deleted. If you cannot get into the app, write to info@clavedemi.com from your account’s email address and we will do it for you. More details in how to delete your account.
Deleting your account does not cancel a subscription. Cancel it first: if you bought it in the app, in your Google Play or App Store account; if you bought it on the web, in Settings → Hooptime Premium → Manage subscription (while it keeps renewing, the app will not let you delete your account).
Your rights
You can ask us to access, rectify, erase or port your data, or object to its processing, by writing to info@clavedemi.com; we reply within 30 days. If you believe we have not handled it properly, you can lodge a complaint with the Spanish Data Protection Agency (AEPD) or the supervisory authority of your country.
Minors
The app is for coaches: it is not intended for anyone under 14, who cannot have an account. Players do not use the app; their data is entered by their coach.
Changes
If we change this policy, we will update the date and let you know in the app.