Delete your account

Strand: Cross Stitch · Clave de Mi

You can delete your account yourself, from the app, in under a minute. No need to write to anyone or wait.

From the app

Open Strand and sign in.
Go to Settings (top right).
In the Account section, tap Delete my account.
Confirm with “Yes, delete everything”.

It is immediate and cannot be undone.

By email

If you can't sign in, write to info@clavedemi.com from your account email with the subject “Delete my account”. We do it within 30 days.

What is deleted

Your patterns, their progress, daily versions and parked needles.
Files you imported (OXS, PDF) and thumbnails.
Your thread colour adjustments and skein inventory.
Your profile and, if this was your only Clave de Mi app, also your sign-in account.

What is NOT deleted, and why

If you use other Clave de Mi apps with the same email, the sign-in account is kept for them; your Strand data does disappear. Deleting the account from one app cannot take another app's data with it.
Our backups are overwritten within 30 days at most. After that no trace remains.

If you bought Strand complete

The app stores no card or PayPal details. Deleting the account also deletes the purchase (it cannot be moved to another account). Stripe (or Google Play or the App Store, if you bought inside their app) keeps the payment record for as long as tax law requires.

← Privacy policy